I requested to close my account, which seemed to go smoothly. However, when I asked where my remaining funds were sent, I received a reply asking if I wanted the money as well. It seems they are making it difficult to retrieve my funds, asking for extensive documentation like ID, bank statements, and a passport. I wasn’t offensive in my communications, but it feels like they are deliberately complicating the process to hold onto your money. My advice to others is to avoid Paddy Power and choose another online bookmaker.