After a few weeks of playing, I was asked to provide wage slips for source of funds verification. I sent them the documents, but they insisted they needed original PDFs. My employer had provided the slip as a screenshot in a Word document. Despite the document containing all necessary information like my income, name, and bank details, they still required it as a PDF.

The verification process is excessively rigorous and frustrating. I eventually closed my account due to these unreasonable demands. Stay away from this bookmaker if you want to avoid being messed around with verification issues.

Update: The response to my issue was nonsensical, asking about discrepancies that had nothing to do with the screenshot format. The verification process should be straightforward, not a drawn-out ordeal.