Before I play or make any withdrawals, I make sure that my account is fully verified and that I have all the necessary paperwork. My first two withdrawals went smoothly, but my most recent one was seven days ago and is still pending. I'm not sure what's going on, and the most annoying thing about this is that the customer service is ineffective; I've sent numerous emails to the security department, but I've received no response and have received no communication at all.
Nonsense, such a terrible service!