"This company is incompetent beyond belief. They claim to have awarded me a free sports bet, but that never happened. Despite showing them screenshots and providing clear evidence, they continue to misunderstand the situation.
Their welcome bonus is supposed to be 50% back up to £25 on accumulator bets. I placed a £20 cash bet on a 4-horse racing accumulator, fully qualifying for the bonus. Yet, they claim my cash bet was a free bet, even though it had a cash out value of £18.01—something a free bet doesn't have. If I had placed a free bet, where is the £40 bet required to qualify? It doesn't exist!
I've repeated this countless times, but they’ve become so stubborn that they now refuse to reply. I'm taking this to IBAS to expose their dishonesty and incompetence.
"This company is incompetent beyond belief. They claim to have awarded me a free sports bet, but that never happened. Despite showing them screenshots and providing clear evidence, they continue to misunderstand the situation.
Their welcome bonus is supposed to be 50% back up to £25 on accumulator bets. I placed a £20 cash bet on a 4-horse racing accumulator, fully qualifying for the bonus. Yet, they claim my cash bet was a free bet, even though it had a cash out value of £18.01—something a free bet doesn't have. If I had placed a free bet, where is the £40 bet required to qualify? It doesn't exist!
I've repeated this countless times, but they’ve become so stubborn that they now refuse to reply. I'm taking this to IBAS to expose their dishonesty and incompetence.
Their responses here are empty gestures—they don’t actually resolve anything. Be warned: staff are either dishonest, stubborn, or clueless. Stay far away from this mess of a company!"
No reply.