They claim that the reason they are delaying my withdrawal is because they are looking into a duplicate account. First, how long does this absurd "investigation" take? I don't have any duplicate accounts. My request to withdraw has been denied for more than 48 hours due to the investigation. I did everything right, so if they continue to hold up my withdrawal request, I'll file further complaints with other websites. I just made a deposit, played through the bonus, verified all of my documentation, and requested a withdrawal. Since I don't have any duplicate accounts, they are unable to take any action, thus this is merely delaying the payout.