Opened an account 27/9/24 placed a £50 double on football which I won £229.16 it went on my available balance so went to withdraw and got an error tried again and got error then noticed it said I have £0 to withdraw which is strange since my balance was £229.16 so I logged out and back in to see if it would resolve the issue but when I logged back in my balance was £0 so I thought ok the money must have withdrew so I checked my transactions and there was nothing about a withdrawal for the £229.16 and balance was £0 so where has my money went..went on chat explained everything sent screenshot of winning bet and was told they would have to get a supervisor to look into it..so today 28/9/24 I heard nothing contacted chat again and was told supervisor looked at it and thought it was strange what has happened and passed it to the tech team to look into..how hard is it to see I won the money the bet is in my bets section as a winner also they will see it's not been withdrew and not been bet with so how can't they just credit my account with the money I have won absolute disgrace feel like I've been robbed so no doubt I'll have a long long wait to hear back..I would advise nobody bets with this company..oh forgot I also had a bet for today's 3pm games that I cashed out and withdrew to see if that money would go into my account which it did so it's even more head pickling why my £229 didn't and has vanished so beware of hyper casino...edited# so now 29/9/24 and still no word from tech team regarding my missing money Crooks and thieves honestly do not bet with this company they have stolen my winnings I will be contacting IBAS