False promises in advertising are used to entice you. I made multiple attempts to claim a bonus. Since something always appeared to go wrong, the bonus rarely worked out. Your complaints are not even handled when you contact support. It's just crazy. Whether or whether you receive the bonus is merely a coincidence; their goal is to encourage you to make a deposit. The support is awful. If they lose clients, it doesn't matter to them. Always reply with pre-written responses. You should never hope for accommodations. Don't pay here, please. There are undoubtedly better online casinos, so save your money or go to another one. Total Fraud.