I'm shocked by what they do here.

After your address and other details are verified, you deposit money using Astropay Vouchers, but when you want to withdraw it, they lock your account and refuse to even return your money. They simply hold it, and when I ask the Live Chat support, they simply say to get in touch with risk(add)ditobet.com. However, I already did this a month ago, and I'm still not hearing back, bro?