My Betfair account was suddenly blocked, and I was asked to provide identity and address verification documents. Despite submitting the documents immediately, I haven’t received any response for over a week. This lack of communication is frustrating and unprofessional. Betfair’s handling of this situation has made me question their reliability. I expect my account to be reinstated promptly and a proper explanation for the delay. Such issues should be addressed more efficiently to maintain user trust.